Terms and Conditions
Oxford Comma Advisory Ltd
Terms and Conditions for the Supply of Services
1. About Us and These Terms
These Terms and Conditions govern the provision of services by Oxford Comma Advisory Ltd, trading as Oxford Comma (referred to as "Oxford Comma", "the Company", "we", "us" or "our"), to individuals or organisations purchasing or receiving our services (referred to as "the Client", "you" or "your").
Our website is https://oxfordcomma.uk/.
You may contact us at hello@oxfordcomma.uk.
These Terms apply to services purchased through our website or paid for offline, and to services provided by our consultants either in person or remotely through online collaboration and conferencing platforms, unless otherwise agreed in writing.
By purchasing our services, you agree to these Terms. Where a separate written service agreement has been entered into, its specific provisions will take precedence in the event of a conflict.
Nothing in these Terms limits your rights under applicable consumer protection legislation.
2. Services and Payment
Oxford Comma provides educational consultancy and related support services, as described on our website, in our proposals or in an agreed scope of services (the "Services").
The nature, scope, duration and cost of each Service will be communicated through the applicable service description, order confirmation, proposal or other written agreement.
Payment must be made in accordance with the terms agreed at the time of purchase.
If payment is not made in full when due, we reserve the right to suspend or discontinue the affected Services or terminate the Agreement, subject to applicable law and any notice requirements.
We will exercise reasonable skill and care in preparing and delivering our Services.
3. Appointments and Consultations
Some Services require an appointment at an agreed date and time (an "Appointment").
Appointments may be arranged through our website, an online booking system, email, telephone or another agreed communication channel.
Where applicable, we will provide confirmation of the Appointment, including its date, time and joining instructions.
We ask Clients to check their appointment details and notify us promptly of any discrepancies.
3.1 Appointment Changes by Oxford Comma
Although we make every reasonable effort to honour agreed appointments, unforeseen circumstances may occasionally require an Appointment to be rescheduled or cancelled.
Where this occurs, we will make reasonable efforts to notify you as soon as possible and offer an alternative time or appropriate solution.
Oxford Comma is not responsible for avoidable incidental costs incurred as a result of appointment changes, such as travel or accommodation arrangements, except where liability cannot lawfully be excluded.
3.2 Rescheduling by the Client
You may request a change to your Appointment up to 24 hours before its scheduled start time.
Requests should be made through the available booking-management facility or by contacting hello@oxfordcomma.uk.
Where a paid Appointment is postponed or cancelled less than 24 hours before its scheduled start time, it may be treated as a late cancellation and no refund may be provided, subject to your applicable statutory rights.
Free consultations may be rescheduled or cancelled in accordance with the applicable booking instructions.
3.3 Late Arrival and Missed Appointments
If you arrive more than 20 minutes late for a scheduled paid Appointment, the session may be cancelled and the fee may be forfeited, subject to applicable statutory rights.
For Meet & Greet Services, we recognise that flight delays may occur. We will endeavour to make reasonable arrangements where you have provided your confirmed travel itinerary at least 48 hours before the scheduled arrival time.
3.4 Events Outside Our Control
Where circumstances beyond our reasonable control prevent an Appointment from proceeding, we may reschedule it and will make reasonable efforts to minimise disruption.
Any rights to refunds or other remedies arising under applicable law remain unaffected.
4. Discounts and Promotional Offers
Discounts and promotional offers are provided at the discretion of Oxford Comma and are subject to their published conditions.
4.1 Eligibility
Discounts are available only to customers who meet the eligibility criteria specified in the relevant offer. These may include first-time customers, existing customers or purchasers of particular Services.
4.2 Validity
Each offer is valid only during its stated promotional period. Customers must complete the relevant purchase or other specified action during that period.
4.3 Use of Discounts
Unless explicitly stated otherwise, discounts:
- Are personal to the eligible recipient.
- Cannot be transferred, exchanged or redeemed for cash.
- Cannot be combined with other promotions.
- Apply only to the Services identified in the offer.
4.4 Promotional Codes
Where a promotional code is required, it must be applied during checkout or as otherwise directed.
4.5 Exclusions and Adjustments
Discounts do not apply to excluded products, third-party goods or services, gift cards or other items specified in the promotional conditions.
We are not normally able to apply a discount retrospectively where a customer failed to use an eligible code at the time of purchase.
4.6 Modification or Withdrawal
We reserve the right to amend, withdraw or terminate promotional offers, subject to applicable law and any rights already acquired by customers who have completed eligible purchases.
4.7 Misuse
We may decline or cancel discounts where we reasonably suspect fraud, misuse or breach of the promotional conditions.
5. Cancellation, Refunds and Statutory Rights
5.1 Statutory Right to Cancel
Where you purchase Services as a consumer through our website or another distance-selling arrangement, you may have a statutory right to cancel within 14 days after the day the service contract is entered into, without giving a reason.
To exercise this right, please notify us clearly in writing at:
Your cancellation notice must be sent before the applicable cancellation period expires.
5.2 Services Started During the Cancellation Period
If you expressly request that we begin providing a paid Service during the statutory cancellation period, and subsequently cancel within that period, we may be entitled to charge a proportionate amount for Services already supplied, where permitted by law.
Where a Service has been fully performed during the cancellation period, the statutory cancellation right may be lost if the applicable legal conditions have been satisfied, including the required express request and acknowledgement.
5.3 Cancellation After the Statutory Period
Once the statutory cancellation period has expired, refunds are not normally available unless expressly provided for in the relevant Service terms, agreed by Oxford Comma or required by applicable law.
5.4 Digital Content and e-Courses
Some Services include downloadable or immediately accessible digital content, including e-courses and learning materials.
Where applicable, access to digital content during the statutory cancellation period may affect your cancellation rights, but only where the relevant legal requirements concerning express consent and acknowledgement have been satisfied.
If you experience technical problems accessing or downloading purchased content, please contact hello@oxfordcomma.uk and we will make reasonable efforts to assist.
5.5 Appointment-Based Services
Cancellation of Coaching Sessions, Meet & Greet Services and similar appointments is also subject to the Appointment provisions in Section 3, insofar as those provisions are consistent with applicable statutory rights.
A missed appointment may be treated as a consumed or late-cancelled Service in accordance with those rules.
5.6 Discounts and Promotional Codes
Where a purchase is cancelled, previously applied promotional codes or discounts will not automatically be reinstated.
Promotional discounts do not have a separate cash value and are not refundable independently of the relevant purchase.
5.7 Your Statutory Rights
Nothing in this section restricts any statutory entitlement to a refund, repeat performance, price reduction or other remedy where Services have not been provided with reasonable care and skill or where another applicable legal obligation has not been met.
6. Student Care Chat — Fair Use Policy
Our Student Care Chat service is intended to provide registered Clients with appropriate support relating to studying abroad and associated educational matters.
6.1 Access and Availability
Registered Clients have access to the Student Care Chat service during their agreed period of engagement with Oxford Comma.
The service is ordinarily available during working days, with out-of-hours assistance reserved for emergencies where such support forms part of the agreed Service.
References to unlimited access do not remove the reasonable-use expectations set out below.
6.2 Permitted Use
Questions should relate to the Client's educational journey and associated support needs, including academic matters, cultural integration, student welfare and appropriate study-related guidance.
We may decline requests that fall outside the scope of the Service.
6.3 Resource Allocation
To ensure fair access for all Clients, we may apply reasonable limits to concurrent support requests or prioritise urgent enquiries.
During busy periods, priority may be given to academic matters and time-sensitive support needs.
6.4 Prohibited Activities
The service must not be used for:
- Illegal or unethical activities.
- Academic cheating, plagiarism or misconduct.
- Visa fraud or misrepresentation.
- Harassment, abuse or threatening behaviour.
- Requests unrelated to the agreed scope of support.
6.5 Emergency Situations
Student Care Chat does not replace emergency, medical, police or other essential services.
In an emergency in the United Kingdom, call 999. If you are outside the United Kingdom, contact the appropriate local emergency services.
6.6 Monitoring and Enforcement
We may review service usage to identify patterns of misuse, excessive demands or behaviour inconsistent with this policy.
Where appropriate, we may issue warnings, temporarily restrict access or terminate the affected Service, subject to the Agreement and applicable law.
6.7 Feedback and Appeals
Clients may raise concerns or appeal decisions relating to fair use by contacting hello@oxfordcomma.uk.
We will review such concerns reasonably and in good faith.
6.8 Duration of Support
Student Care Chat is available for the duration specified in the Client's engagement or applicable Service agreement.
6.9 Good Faith
Clients are expected to use the service responsibly and respectfully, recognising the needs of other service users and the resources available.
7. Guarantees and Limitations of Liability
Oxford Comma will exercise reasonable skill and care in preparing and delivering the Services described in the relevant service agreement or our published Service descriptions.
The Client is responsible for considering whether the selected Services meet their requirements, based on the information made available before purchase.
We do not guarantee any specific educational, admissions, scholarship, visa, employment or other outcome unless expressly agreed in writing.
To the extent permitted by law, Oxford Comma excludes liability for indirect, special or consequential loss, including anticipated profits or other losses not reasonably foreseeable at the time of contracting.
Any contractual limitations of liability apply only to the extent permitted by applicable law.
Nothing in these Terms excludes or restricts liability that cannot lawfully be excluded, including liability for fraud, death or personal injury caused by negligence, or applicable statutory consumer rights.
We reserve the right to refuse, suspend or discontinue Services where there are reasonable concerns relating to identity verification, eligibility, material misrepresentation or unacceptable behaviour, including threats, intimidation or abuse towards staff or other Clients.
Where Service provision is discontinued, any refund or payment consequences will be determined under the applicable Service terms and law.
8. Technical Requirements
Some Services require the Client to have suitable computing equipment and a reliable internet connection.
Unless otherwise specified, this may include:
- A laptop or desktop computer.
- Broadband or an appropriate mobile data connection.
- Compatible video-conferencing or collaboration software.
- Access to relevant online platforms and educational resources.
Clients are responsible for ensuring they can access the agreed remote Services and notifying us promptly of technical difficulties.
9. Copyright and Intellectual Property
Unless otherwise agreed in writing, all copyright and other intellectual-property rights in materials created or supplied by Oxford Comma remain the property of the Company or the relevant rights holder.
This includes, without limitation:
- Brochures and guides.
- Checklists, manuals and instructions.
- Educational and consultancy materials.
- Training resources and course content.
- Articles, videos, website text and images.
- Templates and other materials developed in connection with our Services.
Clients may use materials provided to them for the personal purposes reasonably intended by the relevant Service.
Without our prior written permission, Clients must not:
- Copy, reproduce or distribute protected materials beyond permitted personal use.
- Sell, hire, disclose or commercially exploit those materials.
- Use our materials to operate their own courses or competing services.
Third-party materials remain the intellectual property of their respective owners and may be subject to separate licence conditions.
10. Privacy and Personal Information
Oxford Comma collects and processes personal information in connection with enquiries, appointments, contracts and service delivery.
Details of how we collect, use, retain and protect personal information are provided in our separate Privacy Policy:
https://oxfordcomma.uk/privacy-policy/
That policy also explains individuals' rights under applicable data protection legislation and how to contact us about personal information.
Where cookies and similar technologies are used, further information will be provided through our Privacy Policy and any applicable website cookie controls.
11. General Provisions
11.1 Entire Agreement
These Terms, together with the applicable Service description, order confirmation, proposal and any separately agreed written terms, constitute the agreement between the parties concerning the relevant Services.
They supersede earlier discussions or representations concerning the same subject matter, except where applicable law prevents such exclusion.
11.2 Changes to Agreed Terms
Material changes to an existing agreement must be agreed in writing by the parties or otherwise made in accordance with the applicable contractual provisions and law.
11.3 Waiver
A delay or failure by either party to enforce a contractual right does not automatically constitute a waiver of that right.
A waiver of one breach does not constitute a waiver of any subsequent breach.
11.4 Assignment
Neither party may assign or transfer its rights or obligations under the Agreement without the other party's prior written consent, except that Oxford Comma may make assignments to associated companies where legally permitted and where the Client's rights are not materially prejudiced.
11.5 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
11.6 Force Majeure
Neither party will be responsible for delay or failure to perform non-payment obligations where performance is prevented by circumstances beyond its reasonable control.
Where Services cannot be supplied due to such circumstances, Oxford Comma will consider appropriate rescheduling, alternative provision or partial refunds, taking into account the extent of Services already delivered and applicable law.
11.7 Notices
Formal notices under the Agreement must be provided in writing and delivered by the method and to the address specified in the applicable order or agreement, or to another address notified in writing by the relevant party.
11.8 Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales.
The parties submit to the non-exclusive jurisdiction of the courts of England and Wales, subject to any mandatory consumer protections or other applicable jurisdictional rights.
12. Contact Information
For enquiries about our Terms, Services, appointments, payments or complaints, please contact:
Oxford Comma Advisory Ltd
Trading as Oxford Comma
Website: https://oxfordcomma.uk/
Email: hello@oxfordcomma.uk
Registered office: 7 Bell Yard, London, United Kingdom, WC2A 2JR
Company number: 15744804
